At Aslan Pure Food Products Pvt. Ltd., customer satisfaction is our priority. We strive to provide premium-quality food products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Unused Products
If you receive a product and decide not to use it, you may return it for a full refund. The product should be returned in its original condition and packaging.
Opened but Unused Products
If the product packaging or bottle has been opened but the product has not been consumed or used, you may still request a return. Our team will inspect the product upon receipt before approving the return.
Partially Used Products
If you have opened the product and used a small quantity (for example, 1–2 spoons for testing purposes), you may still request a return. Each request will be reviewed individually, and approval will depend on the condition of the product and the amount consumed.
Non-Returnable Situations
Returns or refunds may not be approved in the following circumstances:
- The product has been significantly consumed or used.
- The product has been damaged due to improper storage or handling after delivery.
- The return request is made after an unreasonable period following delivery.
- The product has been intentionally altered, tampered with, or repackaged.
- Any other situation where the product condition does not allow it to be resold or properly evaluated.
All such cases will be reviewed individually, and the final decision will be made by Aslan Pure Food Products Pvt. Ltd. after assessing the circumstances.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photos. We will investigate the issue and arrange an appropriate replacement or refund where applicable.
Refund Process
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed through the original payment method or another mutually agreed method within a reasonable timeframe.
Return Shipping
Customers may be required to return the product before a refund is issued. Return shipping arrangements will be communicated by our support team after reviewing the request.
Contact Us
For any return, refund, or product-related concerns, please contact us:
Email: info@aslan.com.pk
Phone: +92 324 1666999
Our team will be happy to assist you and resolve your concerns as quickly as possible.
